So, here's the thing: we believe in playing to our strengths, focusing on what we do best, while teaming up with some pretty awesome service providers to handle the rest. And let me tell you, we're picky! We put our suppliers through a thorough vetting process, making sure they're as serious about security and privacy as we are.
Now, whilst we're in charge of choosing who we work with, we want to keep things crystal clear and will always let you know who's in on the action. When we do share your info with a service provider, it's for a good reason:
- They're crucial for delivering the service you want and expect from Adrenali.ne, or
- Our hands are tied and it's the law
Now, down below you'll find a list of some of the providers we team up with. We're not here to waste your time – we're just going to list the suppliers that have access to some of your information, not everyone we work with (do you really want to know the best spot for lunch near our office?!). For example, we might share your name and billing address with our CRM sidekick, Pipedrive. They help us whip up invoices and keep things in check. But our Project Management tool, Monday.com? They're not included here because they don't need to know your personal details to work their magic.
AMAZON WEB SERVICES (AWS)
We'll let you in on a little secret: our skills are in football rights, not in providing cloud computing services. So, we've teamed up with AWS to host all our services. While AWS takes care of storing and backing up the information you upload to your account, here's the deal: AWS doesn't actually access any of this information. Everything you put into Adrenali.ne is encrypted on your own device before it ever heads to AWS. So, rest easy, AWS won't read your info or files, and they definitely can't figure out your password or sneak into your account.
Adrenali.ne uses the AWS data centre in Frankfurt. AWS is all official and certified with its PCI/DSS Service Provider Level 1 badge, plus a bunch of other certifications. Want more nitty-gritty on Amazon and their privacy stuff? Head here.
So, what's the reason for processing this data? It's all about making sure we can provide that top-level Adrenali.ne service to you.
PIPEDRIVE
Pipedrive is Adrenali.ne's trusty CRM tool. We use it to keep track of all our current and potential clients. Some of our team members have memories shorter than a goldfish, so we also use Pipedrive to stay on top of interactions and conversations we've had clients.
In doing this important job, Pipedrive gets a peek at the following details:
- Your name
- Your contact info (e.g. email address and telephone number)
- Your email conversations with Adrenali.ne staff
- Dates, times, and a brief overview of interactions between Adrenali.ne staff and you (e.g. a meeting, a call, a lunch, or eight martinis in a cocktail bar)
- What you pay us for specific services
- Important documents like quotes, offers, invoices, and other relevant stuff we ping back and forth
For the lowdown on how Pipedrive handles security and privacy, check it out here.
The legal nitty-gritty for processing this data? It's all part and parcel of providing you with our services.
MICROSOFT DYNAMICS
Microsoft Dynamics is Adrenali.ne's Enterprise Resource Planning (ERP) and accounting software. We rely on it to help us plan, budget, predict, and report on all things financial. This means it is used for anything from procurement to processing invoices and payments, all the way to balancing our financial books and whipping up those balance sheets and periodic profit and loss statements.
While it's at it, Microsoft Dynamics gets a peek at the following details about the Account Owner:
- Your name
- Your email address
- Your billing address, and
- How much you paid for Adrenali.ne services
For the full scoop on how Microsoft Dynamics handles security and privacy, click the following links here and here.
Why does it need to know all this? Well, it's all part of the deal to provide you with our services. Plus, there are some legal hoops we need to jump through when it comes to keeping our books straight!
GSUITE
Meet GSuite, our internal collaboration tool, where emails, documents, and all things important find that digital home.
We're all about keeping client-specific data in GSuite to an absolute minimum. But given its vital role, here's what GSuite might get a glimpse of:
- Your contact details (telephone, email address, address)
- The back-and-forths you have with Adrenali.ne and our staff via email
- Bookings details (think timeframes, value, specifics etc.)
- Documentation specific to your relationship with Adrenali.ne (yep, that includes NDAs, service agreements or offers we made or signed with you)
- Files and content you may have uploaded into Adrenali.ne
It's also worth mentioning that Google Chat is our internal communication tool. We use it to discuss the general development of the Adrenali.ne platform and address the occasional bug (yes, they happen to the best of us!).
Other than this, no other client-specific secrets about you are stashed in GSuite. We're all about transparency and respect for your privacy.
Google? Well, we don't think they really need much of an introduction. But in case you still use Yahoo or Bing, here's some more information about them and their certifications.
Why does GSuite need to know this stuff? It's all part of providing our services to you. Plus, it helps us keep our ducks in a row when it comes to making sure everything runs like clockwork!